Reorder Prints and Artwork
Designer or standard, your art will be kept on file for 2years after your last order. Submit the last invoice number, or send us agency quality film positives or vellum exactly as you want your transfer to be. They must be to exact size as you want it. It cannot be cut, pasted or marked on. Multi color art must be separated and labeled on vellum or film positives and have 3-4 bullet registration marks. We cannot be responsible for transfer defects due to the quality of your artwork. In order for vellum or film positives to qualify for reorder pricing the art must meet our standards. We reserve the right to refuse any job at our discretion.
Artwork Reproduction
The unauthorized use of registered trademarks and copyright logos or designs is illegal. As all items are custom manufactured to your specifications, we assume you have obtained permission when you order such designs. Ace Transfer Company, Inc. accepts no liability for the authorization use of copyrighted or trademarked material. By submitting the design, you warrant that you have permission to reproduce any incorporated copyrighted or trademarked logos or artwork. We reserve the right to refuse any job at our discretion.
Hints and Guidelines when Ordering
Different materials require different processes. Please make sure you tell us what you are printing when your order is placed. So that we can help you determine what the best process for your application is. We always suggest that you pretest before you start a production run. Cut a transfer into 4's or smaller to test. You should also check spelling and graphics for accuracy. Call if you need samples to test. The following are guidelines only. You may need to make adjustments. Before you start, you need to preheat your top and bottom palettes. Preheat your bottom palette (after your top palette is at the desired temperature) by clamping the empty machine shut for 30-60 seconds. We recommend preheating each garment by positioning each garment on the machine and clamp it shut for 8-30 seconds. Then position and apply Transfer art.
Limits of Liability and Guarantee
We guarantee the highest quality available. If any product of ours is found to be defective due to material or workmanship, we will replace it free of charge, including ground shipping. Our liability is limited to the product or service we have supplied. We are not responsible for goods damaged from the selection, application, suitability or use of our product by anyone. By ordering or acceptance of goods, you assume all liability for any damages of any kind which may result from, use or misuse by you, your employees, customers or others. You shall indemnify Ace Transfer Company, Inc. against all liability, costs or expense which may be sustained by the company as a result 0 any loss, damage or injury. Ace is not responsible for artwork sent in to us without awork order and hard copy. Please make sure that your art is properly marked with your name, phone number, quantity, color, size, and other important information.
New Customers
All new orders require a 50% deposit. No C.O.D.'S on first order. We accept all major credit cards -Visa, MasterCard, American Express, and Discover. American Express orders are subject to an additional surcharge. Please call for details. All credit card orders must have a credit card application on file before a credit card orders can be processed.
